Right of Withdrawal & Return
Right of Revocation
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
Exercise of the right of withdrawal
To exercise your right of withdrawal, please contact us via our website or by email: support@montessorilernwelt.de. We will process your request within 24–48 hours and inform you of the next steps.
Please provide the following information in your message:
- Order number
- Name of the orderer
- Reason for return
Consequences of Revocation
If you revoke this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs if you chose a delivery method other than the cheapest standard delivery), without delay and at the latest within fourteen days of receiving your declaration of withdrawal. The refund will be made using the same payment method you used for the original transaction.
Return
The customer is obliged to return the goods after receipt. Please send the goods to the following address:
No. 73, Shang Ban, Yao Shi Village, Lianhua City, Tong'an District, Xiamen, China
Note: We are currently setting up a European warehouse in Germany. Once this is available, returns from Europe can be sent directly to the German address.
Return shipping costs
1. Non-defective products
If you return the goods for subjective reasons (e.g., you do not like the product), please bear the return shipping costs yourself.
2. Defective products
In the case of proven quality issues, we will cover the return shipping costs. Please report such cases in advance to our customer service at support@montessorilernwelt.de
Note on compensation for value
You are only liable for any loss in value of the goods if this is due to handling that was not necessary for checking the nature, characteristics, and functioning of the goods.
Packaging
Please ensure that the goods are packed in a transportable and secure manner to avoid damage during return shipping.
Exclusion of the right of withdrawal
The right of withdrawal does not exist if you act as a business or order in the context of a commercial or self-employed professional activity.